Terms & Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions.
All reservations are subject to availability, cancellation fees and conditions apply. Prices are subject to change due to currency fluctuations and seasonality.
PAYMENTS & FEES
Deposit
A minimum 30% deposit per person is due on confirmation and is non-refundable but transferrable to another booking unless otherwise specified. Higher deposit amounts maybe required if stipulated by the property or retreat facilitators, particularly for specialty retreats which will be advised at the time of booking.
Final / Balance
Final payment is due six weeks prior to departure unless otherwise specified and final balance is subject to exchange rate fluctuation and will be recalculated seven days prior to due date. You also have the option to pay in full at time of booking to lock in the exchange rates.
Direct deposit
Any payment made by direct deposit may take up to three business days to process. If you are paying by this method, you will need to make the payment at least three business days prior to the actual due date. You must notify your consultant of your payment once it has been made.
Credit card payments
Credit card merchant fees may apply. If a credit card payment is to be processed by The Wellness Travel Expert the card holders credit card statement will advise a payment from Square, who is the merchant for The Wellness Travel Expert.
Other suppliers
Payment details regarding deposits and final payments will alter according to the airline, hotel or tour company policies. Holiday and travel arrangements are subject to availability, non-refundable and conditions apply.
CHANGES & CANCELLATIONS
Amendment & Cancellation fees
Any amendment made to a reservation after confirmation has been advised and deposits receipted will incur a $50 fee. Any amendment made to a reservation after documents have been issued will incur a $100 and any applicable cancellation fees.
The Wellness Travel Expert is no way responsible for any refund applicable to any payment made to a supplier due to cancellation. The Wellness Travel Expert has the right to retain any commission or service fees from reservations booked and cancelled.
Amendment or cancellation of any arrangement for an airfare, accommodation, tour, retreat, transfers or any other travel arrangement may incur a fee or total loss of monies due to a non-refundable and cancellation policy of the supplier.
The Wellness Travel Expert cancellation fees
45 days prior to departure loss of deposit
Within 45 – 31 days of departure a loss of 50% of final payment apply.
Within 30 days of departure a loss 100% of final payment will apply.
- If you fail to turn up to any part of your holiday 100% of the holiday cost will still be charged.
- Your cancellation notice must be written and the date by which this is received will be the date applied to the above cancellation conditions.
Rescheduling
Please be aware that for all airlines and land operators, rescheduling of confirmed services booked can apply at any time, before or after departure. The choice to reschedule a service is not that of The Wellness Travel Expert, however before departure or whilst away we will endeavour to advise you of any changes made when possible. After your departure, it is your responsibility to reconfirm with all service providers in case of any rescheduling. This will apply mainly to airline flights, rail and bus services, tours and transfers but not excluding.
RELEVANT BEFORE TRAVEL
Special requirements
You must inform our consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access prior to making a booking or at time of making a booking. If you do not specifically inform us, we will assume that you do not have any such requirements and the booking will be made on the basis of what was advised.
Frequent flyer programs
Frequent flyer membership or loyalty program details can be added to reservations by your consultant at time of booking when you advise the details. We cannot guarantee that the supplier will credit you with points for your booking.
Travel insurance
Comprehensive Travel Insurance is highly recommended when travelling domestically and overseas. It is important to purchase the correct travel insurance policy for your requirements, so you are adequately covered and to inform the insurance provider of any pre-existing medical conditions.
Visa
Any visas required to enter or return home is the responsibility of the traveller.
Passport
Passports must have at least six months validity upon entering a country and several blank pages. All documentation must bear the same name as per the traveller’s passport.
It is the responsibility of the passport holder to ensure they are legally able to enter the applicable country.
The Wellness Travel Expert holds no responsibility.
Medication/Medical conditions
It is advisable to consult your Doctor, Medical Practitioner or a Travel Medical Doctor regarding inoculation, general wellbeing before visiting a spa resort or health retreat. The Wellness Travel Expert is no way responsible for the medication or medical condition of any participating guests.
If you have a medical and/or a physical disability, it is your responsibility to check first with your medical practitioner to confirm if it is suitable for you to travel and participate in the service(s) applicable to your holiday/travel arrangements. The Wellness Travel Expert can advise the service providers so they are aware of your situation. Depending on your medical and/or physical disability the service supplier may require a letter from your medical practitioner clarifying your condition. It is the service suppliers’ right to make the decision if they can or cannot accept your participation in the service(s) provided. Your consultant may be able to arrange medical assistance to aid with travelling, but The Wellness Travel Expert will not be responsible for any support given by the third-party staff or medical support.
Responsibility
The Wellness Travel Expert acts as a booking agent or as a principal on behalf of a hotelier, day spa, tour or transport provider or any other principal in party of reservations and cannot be held liable for the operations of these parties.
Travel documents
Travel documents will emailed to you or your preferred travel agent. As a general rule, travel documents will be provided three weeks prior to departure, however this will depend on when the individual arrangements were made and confirmed.
You must review your travel documents carefully and advise us immediately of any errors in names, dates or timings. Any error for inclusions does not entitle you to additional services for which they have not paid.
INFORMATION
Our responsibility is solely to arrange a booking of a product or service in accordance with your instruction and approval. It is your responsibility to make yourself aware of all information that it is necessary or desirable to know in order to make optimum use of the Product/Service and to undertake travel generally.
Liability
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential financial loss including insolvency), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force nature or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Liabilities for acts, omissions or defaults, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, cruise companies, facilitator or any other service supplier is beyond the control of The Wellness Travel Expert. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). We disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Definitions
"we" and "us" means The Wellness Travel Expert and where the context permits, its employees or contract agents.
"consultant” means an employee or contract agents of The Wellness Travel Expert, with authority to book Products.
“you” means a person who makes a booking for a Product promoted by us on this website, or elsewhere.
“your consultant” means the particular Consultant or Consultants with whom you conversed the booking of a Product.
"Supplier” means a third party company or person who provides Products, including a wholesaler of such Products.
"Product" means travel and holiday related products and services including accommodation, leisure activities and various forms of transport, including packaged combinations thereof.
“Travel documents” means any document (whether in electronic form or otherwise) used to confirm an arrangement with a Supplier, including (without limitation) airline tickets, hotel vouchers and tour vouchers.
Feedback / Complaints please contact
If you have a complaint whilst you're on holiday, please bring this to the attention of the retreat/hotel immediately so you have the best chance of resolving your issue; failure to do so may hinder any claim you wish you make on return. If you are still unable to resolve your issue, please contact us so that we can be best equipped to help you whilst you are away. If you have any enquires, feedback or complaints about this policy or our handling of your holiday. Please contact:
T: +61 (0) 2 9072 1066
E: hello@thewellnesstravelexpert.com
Changes / Updates
We may amend this policy from time to time. If we make a change to the policy, the revised version will be posted on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
Last updated: 1 Aug 2024